“PCU, this is Wanderer, how can I help you?” I said as I picked up the phone.
“Uh, yeah, this is Nurse FERN-tastic down in the ER, I’d like to call report on Patient So-and-So, going to room such-and-such.”
“Right,” I replied looking at the clock…10 minutes since I gave the bed away, “Let me grab who’s getting them.”
“Hey Nurse Floor-tastic, report’s on #1″ I call across the station.
“Already?” she says, “I thought you just gave the room away?” as she picks up the receiver. “Hold on a sec,” she says into the phone, “I’m putting you on speaker so my orientee can hear this too.”
From the desk I hear the muted wah-wah-wah from the ER nurse, kind of like the teacher in Charlie Brown. “They’re 60 sumthin’, wahwah-wah-wahwahwah, cardiac history, wahwah-wah, discharged today at 1700,wahwahwahwah.” I tune out the rest as I go back to charting on my patients.
“Hey Wanderer,” I hear a second later as a phone is hung up, “so, downstairs has no idea why they’re even being admitted at this point,” says Nurse Floor-tastic. “He just read off the labs and said the ER doc is still in there trying to talk to them.”
“Right, so I just gave the bed away, and they’re not even sure if they’re being admitted?” I ask. “And they’re calling report?”
“Yep,” she says, “Nurse FERN-tastic said he had a moment to get report out of the way, not that he actually told me anything worthwhile that I couldn’t have gleaned from the chart notes in the system. He said the rezis haven’t even been notified yet.”
So we wait. And wait. And wait. I keep looking at the screen on the system that shows the ER status. Then next to the name of the patient where it had said, “Admit PCU” I see, “D/C”. At that moment the phone rings. “This is Wanderer.”
“Hey Wanderer, Nursing Supe.”
“Hey.”
“I’m sure you saw already,” she says, “but they’re sending Patient So-and-So home.”
“Right, saw that. OK, well we still have that room open. Is the person I assigned to the other bed still coming?” I ask.
“So far. I haven’t heard otherwise.” the nursing supe says. “But I’ll try to keep you posted.”
“Thanks.”
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“PCU, this is Wanderer.” as I pick up the phone again.
“Yeah, this in Nurse FERN-tastis Jr. I’m calling to give report on Chest Pain going to room such-and-such.”
“OK, let me grab Nurse Part-time-tastic.” I say. “Nurse Part-time-tastic, report on Chest Pain on 1″
Time slips by. The clock marches forward. Midnight. 1am. I finish my chart checks, finish the staffing report. 2am.
“Hey Nurse Part-time-tastic,” I say as I look over, “Chest Pain here yet?”
“Nope,” she says. “Still waiting.”
More time. I have a snack staring at the rack of new charts awaiting the arrival of the patients. Then from around the corner I hear the dulcet tones of the ungreased wheels of an ER gurney.
“Chest Pain, right?” I ask the tech as they roll past.
No answer, but since they’re headed into that room, I guessing it’s them. Look back at the clock on the wall: 2:40. 3 hours since report was called. Up date? Nope. I guess it really doesn’t matter all that much, they’re still breathing.
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“PCU, this is Wanderer.”
“Yeah, this is FERN-tastic, calling report on Chest Pain 2.”
“Right, they’re mine. Lay it on me.” I say
“OK, Chest Pain 2, 60 sumthin’, chest pain post-gardening, lower-sternum radiating to neck, called EMS. VSS since arrival. Chest pain free. Took ASA at home and have 1 inch of NTP on. Just gave them Advil for a headache. So the labs..”
“It’s OK,” I interrupt, “looked at them already. Looks like they had something of an event with that troponin of .54.”
“They’ve got an ER special (IV in the antecubital space) for a line. They’re AOAx3, a real walkie-talkie. The ER doc wrote holding orders to send them up to ya’. You ready?”
“Sure,” I say, “Bring it on.”
“See you in about 15.” they say.
Sure enough, as I’m putting the finishing touches on the room, up they roll.
As I dig into the orders, I’m missing something. In fact I’m missing a whole lot of something. Labs? Nope. Serial enzymes? Nope. I have tele orders, nitro, morphine and EKG orders. No diagnostics, no guidance that maybe, just maybe they’ll be going somewhere, like the cath lab or at least nuke med. Nothing. Page the resident.
“Are you following Chest Pain 2?” I ask.
“Who?”
“Chest Pain 2,” I repeat, “let me spell it for ya’.”
“I have no idea who that person is,” she says, “we’re not following.”
“That’s all well and fine, but I need to know who’s going to write orders.” I say, “I have bare bone orders and nothing else. D’ya’ want to order enzymes? Maybe an EKG?”
“Oh, wait” after much paper shuffling and a muted conversation in the background, “looks like Cards will follow.”
“Any idea who? It’s not like I can just call around and ask about it. Don’t feel right just letting them hang out with nothing. Sure I can’t persuade you…”
“Sorry, I ain’t crossing them. If you don’t hear soon, call me back, sorry.”
And the powers that be wonder why weekend survival rates are so dismal. The right hand and left don’t even know they exist. Never good.
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Edit: I re-read the post and realize I need to be less trigger happy on the “Publish” button. I’m going to leave the final summary and wrap-up and assorted ramblings below, but realize that I’m probably just adding fuel to the fire that is ER/Floor relations. It was a bad, bad weekend and this crap burbled out. I’m not so usually full of vitriol and am able to make sense of what I’m trying to say in a more constructive way. Still wearing flame-proof Attends though! So if you just want to stop reading here and avoid the crap-tastic content of the post, do so now…
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So what’s the point you ask? First, jumping the gun to give report, just to “get it out of the way” defeats the whole purpose of giving report. Especially when the patient doesn’t even show up. You’ve wasted your time and ours.
Second, a hell of a lot can happen in 3 hours. Shit, it only took 20 minutes for my patient to circle the drain on me the other night. From the time they started circling to the time we hit the Unit, was less than an hour. A hell of a lot can change in 3 hours. How about an update?
Third, that’s the way it should be, except where the docs dropped the ball. Give report, clear, concise, and then bring the patient in a reasonable amount of time. None of this lolly-gagging around. Unfortunately though none of the docs are talking to one another so the patient languishes. Granted, the elevation was not critical, but it is relevant. A coughing fit ain’t going to cause that. Something’s going on, and when your patient tells you that pretty much everyone in their family has, or had, cardiac issues, alarm bells start going off. Things need to be done. And we can only the push the docs so far.
Fourth, FYI Nurse Fern-tastic, there are other sites for IV starts besides the AC. Really, I swear. And on a “healthy” person, it’s even easier. You’re picking that just out of convience. But c’mon, if you’re going to drop a line in the AC on a Chest Pain-er, shouldn’t at least be a 18 gauge? Yeah, a 20 guage will work in most situations, but if you’re using the biggest vein in the arm (typically), why not drop a bigger guage IV? I know you feel like you don’t have anyting to prove anymore, as you told me that yourself once, but if we can get a 20 guage on the demented confused LOL who does not want it, I think getting at least an 18 in a “normal” person shouldn’t be all that far out of your ability.
Now I know that the ED is a different world. The culture is very different from the floor. Yes, you have multiple patients. We do too. I know that multiple nurses take care of the patients as a way of unloading the nurse in emergent cases, but wouldn’t you at least want to look at the patient before you call report?
And people are always wondering why the floors make life hard on the ED. Really, it’s because we’re too busy hiding beds, playing canasta, taking our breaks and eating lunch. Far be it from us to actually work. I can’t speak for others, but on my floor unless we’re in the middle of some shit, like someone’s crumping, or we’re up to our armpits in poop ensconced in an isolation room, we take report when it’s called. And when we can’t take report we offer to call them back. Do we get snarky? Sure, when you sit on a patient for over 2 hours to flush them at 0645 right as you change shift and just before we do, we get a little snarky. It’s not you, it’s us, we know that the expectation of the day shift is that all the admit stuff will be done and if it’s not we’ll just get a bunch of flak, makes the last little bit of the shift oh so wonderful. If we were to work together, there might not be such animosity.
And don’t get me started on the residents that admit these folks. They’re starting to piss me off.
Any thoughts? Don’t worry, I’ve got my flame-proof Attends on.